Privacy Policy and Terms

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PRIVACY POLICY AND NOTICE OF PRIVACY PRACTICESLast Updated: 8/8/2023

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THIS PRIVACY POLICY & NOTICE OF PRIVACY PRACTICES DESCRIBES HOW YOUR PERSONAL INFORMATION MAY BE USED AND DISCLOSED BY eLIFE PPHS. THIS NOTICE ALSO DESCRIBES HOW YOUCAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

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This Privacy Policy & Notice of Privacy Practices (the "Notice") contains important information regarding which you may be used to personally identify an entity or individual, such as name, business postal address, business e-mail address, business telephone number and fax number, and any other identifier by which you may be contacted online or offline (“Personal Information”).

eLife PPHS is accountable for compliance with HIPAA and is required by law to maintain the privacy of your patients' PHI.

eLife PPHS, LLC (“eLife PPHS,” “we,” “our,” or “us”) is not a medical provider.

This Notice is published on the eLife PPHS website and in the eLife PPHS application. You acknowledge receipt of the Notice when you select the “I Agree” button after being presented these forms during the account creation/sign-up process in the eLife PPHS applications or eLife PPHS website, or by indicating or signing your acknowledgement in another written or digital format provided to you. You can receive a copy of the Notice by visiting our website and printing the form from there.

We are not responsible for any personal health information that a patient may transmit through our products and services. If a patient needs to access or correct any information we have received about the patient, the patient must contact their healthcare provider directly.

We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our Websites or the Application. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information immediately.

You acknowledge that if you do not wish to be bound by this Notice, you are not authorized to access or use our website, application, or make use of our services, and you must promptly exit our website or application.

This Privacy Notice does not apply to information we receive about you as a patient as a result of our relationship with your provider. The information we may receive from you is subject to your healthcare provider’s Notice of Privacy Practices. Your healthcare provider is responsible for obtaining any required consents from you for the use of your personal information. We are not responsible for any personal health information you may transmit through our products and services. If you need to access or correct any information we have received about you from your healthcare provider, please contact your healthcare provider directly to access and update such information as permitted by law.

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COLLECTION AND USE OF YOUR INFORMATION

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You acknowledge that when you register for eLife PPHS, you will be required to provide certain information about yourself as a condition to downloading, installing, or using eLife PPHS. You agree and consent for this Personal Information to be collected, created, received, transmitted, maintained, and otherwise used by eLife PPHS in order to provide you with access to the App and our Services.You further agree and consent for your Personal Information to be collected, created, received, transmitted, and otherwise shared with those individuals whom you authorize and give consent to in order for them to be able to collect, create, receive, transmit, or otherwise use your Records to or from eLife PPHS.

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You also agree that eLife PPHS may use your de-identified personal information in aggregated or non-aggregated forms for research studies, evaluations, and quality improvement purposes, or for any other lawful commercial purpose. eLife PPHS’s collection, creation, reception, or transmission of any de-identified personal information in aggregated or non-aggregated forms will be conducted in compliance with all applicable laws and regulations.

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We may collect information, including Personal Information, in different ways:

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1. directly from you, or as authorized by you through the Services or through communications witheLife PPHS;
2. from third party sources;
3. automatically as you navigate through the site. Information collected
automatically may include usage details, IP addresses, device information, and information collected through cookies, web beacons, and other tracking technologies;

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FOR PROVIDERS

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We also collect information regarding your patients. Our collection and use of this information are not governed by this Privacy Notice and instead are governed by the applicable agreements with you for our services, including any applicable Business Associate Agreement.

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COLLECTION AND USE OF YOUR RECORDS

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You agree that your Personal Information may be collected, created, received, transmitted, and otherwise shared to and from individuals that you authorize and give consent to. You also agree that unless you consent to this use of your Personal Information, eLife PPHS will not provide you with access to the App.

You agree that your Personal Information can be used in order for eLife PPHS to perform the Services listed in the Terms of Use. For example, to present our website and application and their respective contents to you or to fulfill any other purpose for which you provide it.

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HOW WE MAY USE AND DISCLOSE YOUR INFORMATION

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We may disclose information about you, and information that does not identify an individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Notice:

To our affliates.
To contractors, service providers, and other third parties we may use to support our business.To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.

With your consent.
We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
In compliance with applicable federal and state privacy laws, as applicable.

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AUTOMATIC DATA COLLECTION

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As you navigate through and interact with the eLife PPHS applications and website, we may use automatic data collection technologies to collect certain information which may include Personal Information to help us to improve our website and to deliver a better and more personalized service, including by enabling us to:

Estimate Our audience size and usage patterns.
Store information about your preferences, allowing us to customize our website and application according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.

The technologies eLife PPHS may use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.

Flash Cookies. Certain features of our website or application may use local stored objects(or Flash cookies) to collect and store information about you, from, and on our website.Web Beacons. Pages of the eLife PPHS website and e-mails from eLife PPHS may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit eLife PPHS, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

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BREACH NOTIFICATION

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We will also notify you, in accordance with applicable law, in the event of a data breach in which data collected from you is compromised. We will send an email notifying you if there has been any unintentional disclosure or misuse of your data.

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KEEPING YOUR INFORMATION SECURE

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To prevent unauthorized access and disclosure, to maintain data accuracy, and to ensure the appropriate use of your information, eLife PPHS utilizes industry standard physical, technical, and administrative procedures to safeguard any Personal Information we collect.

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However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure.

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THIRD PARTY SITE COVERED BY THIS PRIVACY POLICY

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As part of routine business operations, personal and non-personal information may be transferred to certain third parties with whom we contract for a limited purpose. However, eLife PPHS requires that these service providers adhere to privacy standards and policies at least as restrictive as those outlined in this Privacy Policy.

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THIRD PARTY SITES NOT COVERED BY THIS PRIVACY POLICY

eLife PPHS may from time-to-time link to third-party websites for your convenience and to provide easy access to additional useful information. Should you select such a link, you will leave the eLife PPHS website and continue to that of the third-party selected. eLife PPHS does not control those sites nor their privacy practices, which may differ from eLife PPHS’s practices and policies. Any personal data you choose to provide to or that is collected by such third parties is not in any way covered by eLife PPHS’s Privacy Policy. We recommend that you read over such website’s privacy policy before providing any personal information. A link to another website from eLife PPHS does not constitute an endorsement or representation about the value, quality, or usefulness of anything found on that third-party website.

ACCESSING AND CORRECTING YOUR INFORMATION

You may send us an e-mail via our contact link to request access to, correct, or delete anyPersonal Information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

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ACCOUNT DEACTIVATION/DELETION OF YOUR INFORMATION

If you delete or deactivate your account entirely, it becomes inaccessible by you and cannot be viewed by anyone else through the eLife PPHS application or services. Similarly, if you close your account, all your patient’s health and contact information will become inaccessible by you and cannot be viewed by anyone else through the eLife PPHS application or services. A user can revoke consent and/or request deletion of the user’s data by deleting the account and by contacting us at the Contact Information provided below.

Subject to the exceptions described below, eLife PPHS deletes or de-identifies your information upon request.

Subject to applicable law, eLife PPHS may retain information after account deletion:

If there is an unresolved issue relating to your account, such as an unresolved claim or dispute or fraud, spam, and abuse; or
If we are so required by applicable law.

If you have already shared personal information through eLife PPHS with a third-party - an individual, healthcare provider, or other entity, and that person or entity has already saved it, the information will persist in their records. You will need to contact the third-party directly to request removal of this information from their records.

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CHANGES TO THIS NOTICE

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We reserve the right to change the terms of this Privacy Policy at any time. If changes are made, the new terms and policies will be effective immediately for all of the personal information we already have about you as well as any information we receive in the future.You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically accessing the application or visiting our website to stay updated regarding any changes.

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COMPLAINTS

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If you believe your privacy rights have been violated, you may file a complaint with eLifePPHS or with the Secretary of the Department of Health and Human Services.

CONTACT INFORMATION

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For any questions or concerns regarding this Privacy Policy & Notice of Privacy Practices, please contact us at:

info@elifepphs.com

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What it means

In practical terms, this means that eLife PPHS goes above and beyond to protect your health information. We use state-of-the-art encryption and security protocols to ensure that your data is safe and secure. Only authorized personnel with a legitimate need to access your information for healthcare purposes can do so, and they must use secure, password-protected systems.

We also respect your rights as a patient. You have the right to access your own health information, request corrections, and decide who else can access your information. We will always ask for your consent before sharing your information for any purpose other than providing care, processing payment, or other healthcare operations.

At eLife PPHS, we believe that privacy and security are not just legal requirements, but are essential to building trust with our users and ensuring the best possible care.

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